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The goal of our Customer Experience Management solution is to rectify the customer journey through each touch point. This ultimately leads to increased revenue and happier customers for your business.
As consumer expectations continue to grow, customer centricity is becoming increasingly critical to achieving business success for any organization. Understanding your customers and making it easier for them to interact is key to a successful customer engagement strategy.
Adventa will make it happen for your business through our Customer Experience Management product. This platform covers all the areas to provide the best customer experience for your customers. We have developed the platform under our customer service and retention strategy.
The process of our solution involves constantly gathering customer feedback, maintaining a single profile of data on each customer, and delivering a personalized experience in each channel based on that data.
Specially. Automobile Companies, Hospitals, Hotels, Financial Institutes, Travel Companies, Educational Institutes and Migration Companies can utilize the CXM platform to enhance their customer experience.
- Web-based and can be accessed from anywhere using any device
– Easy to lodge complaints and capture feedback from anyone
– Comprehensive management workflow covering different parts of organization i.e. sales, front-line, maintenance, finance etc.
– Centralized visibility
– The person who has lodged the complaint will be notified about the progress way via email / SMS gateway integration will be introduced in the near future
– QR Code support for easy access via mobile devices
– Reporting with Dashboard
– Payment gateway integration to accept online transactions from customers.